British Standards BS EN ISO 9004 2000

British Standards BS EN ISO 9004 2000

Quality management systems. Guidelines for performance improvements

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 Summary
The final standard in the family gives guidance on a wider range of objectives of a QMS than BS EN ISO 9001, particularly for the continual improvement of your organization’s overall performance and efficiency, as well as its effectiveness.

When compared to BS EN ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

The standard is applicable to the processes of the organization. Therefore, the quality management principles on which it is based can be used throughout the organization. The focus of this standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

BS EN ISO 9001 and BS EN ISO 9004 have been developed as a consistent pair of quality management system standards which have been designed to complement each other but which can also be used to independently.

Not intended for certification, regulatory or contractual use.

Contents
1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
Annexes
A Guidelines for self-assessment
B Process for continual improvement

Bibliography

Bibliographic DetailOverviewSummaryThe final standard in the family gives guidance on a wider range of objectives of a QMS than BS EN ISO 9001, particularly for the continual improvement of your organization’s overall performance and efficiency, as well as its effectiveness.
When compared to BS EN ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.
The standard is applicable to the processes of the organization. Therefore, the quality management principles on which it is based can be used throughout the organization. The focus of this standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.
BS EN ISO 9001 and BS EN ISO 9004 have been developed as a consistent pair of quality management system standards which have been designed to complement each other but which can also be used to independently.
Not intended for certification, regulatory or contractual use.
Contents1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
Annexes
A Guidelines for self-assessment
B Process for continual improvement
Bibliography

Bibliographic Detail Standard Number BS EN ISO 9004:2000
Title Quality management systems. Guidelines for performance improvements

Abstract Provides guidelines beyond the requirements of ISO 9001. It is not a guide to the implementation of ISO 9001. Not intended for certification, regulatory or contractual use.

Status Current, Work in hand
Publication Date 15 December 2000
Cross References ISO 9000-3:1997, ISO 9001:2000, ISO 9004-4:1993, ISO 10005:1995, ISO 10006:1997, ISO 10007:1995, ISO 10011-1:1990, ISO 10011-2:1991, ISO 10011-3:1991, ISO 10012-1:1992, ISO 10012-2:1997, ISO 10013:1995, ISO/TR 10014:1998, ISO 10015:1999, ISO/TR 10017:1999, ISO 10576-1, ISO/TR 13425:1995, ISO 14001:1996, ISO 14004:1996, ISO/IEC 17025:1999, IEC 60300-1, Quality Managment Principles Brochure, ISO 9000 + ISO 14000 News, ISO 9000:2000, EN ISO 9000:2000

Replaces BS EN ISO 9004-1:1994
International Relationships EN ISO 9004:2000 Identical, ISO 9004:2000 Identical
Draft Superseded 00/402848 DC99/404060 DC
Related Drafts in Progress 08/30135847 DC
Descriptors Quality assurance systems, Quality assurance, Management, Quality management, Quality, Planning, Process control, Performance
ICS 03.120.10 (Quality management and quality assurance)
 
Title in French Systemes de management de la qualite. Lignes directrices pour l’amelioration des performances
Title in German Qualitaesmanagementsysteme. Leitfaden zur Leistungsverbesserung
Committee QS/1
ISBN 0 580 36838 6
Publisher BSI
Format A4
Delivery YES
Pages 70
File Size 677 KB
Price £ 99.00